Commissioning & Technical Services (N.A.)

WINS INAVERO’S 2018 BEST OF STAFFING®

CLIENT AND TALENT AWARDS

Earned by less than two percent of all staffing agencies in the U.S. and Canada

Burlington, ON – February 15^th 2018 – Commissioning & Technical Services (N.A.) (CTSNA), a leading employment agency in the Power Generation & Nuclear industries announced today that they have won Inavero’s Best of Staffing® Client and Talent Awards for providing superior service to their clients and job seekers. Presented in partnership with CareerBuilder, Inavero’s Best of Staffing winners have proven to be industry leaders in service quality based entirely on ratings by their clients and the employees they’ve helped find jobs. On average, clients of winning agencies are 2.3 times more likely to be completely satisfied, and job seekers who work with winning agencies are 1.7 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Less than 2% of all staffing agencies in the U.S. and Canada have earned the Best of Staffing Award for service excellence.

“We are especially proud of our achievement this year”, CTSNA President and CEO, Neil Smith said, “it is our second year in a row and it just drives home that we are doing the right things to keep our clients and candidates happy”.

Focused on helping to connect people with the right job openings at Canadian companies, CTSNA (part of Morson Group www.morson.com), received satisfaction scores of 8, 9 or 10 out of 10 from 100% of their clients and 85% of their talent, significantly higher than the industry’s average.

Eric Goodman, Operations Manager added, “This award would not have been possible without the dedication and support from every member of the CTSNA team, so thank you for all your hard work this year!  Thank you also to our contractors and clients.  Your feedback is critical to us as we strive to continuously improve our service level.  

"With a tight labor market and growing economy, finding the right recruiting partners is critical to success,” said Inavero’s CEO Eric Gregg. “Best of Staffing winners provide consistently remarkable service to their clients and job candidates, and I couldn’t be more proud to feature them on BestofStaffing.com.”

About CTSNA www.ctsna.ca:

In working with CTSNA as your recruitment partner, expect a full-service recruitment process experience like no other. We are the comprehensive solution for scalable and customizable recruitment, staff augmentation and human capital consulting. We pride ourselves on our high-touch responsive model and unique approach

About Best of Staffing

Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.

Click here to see what clients and candidates are saying about CTSNA: https://www.bestofstaffing.com/agencies/ctsna/ 

Neil Smith

President & CEO

Neil.smith@ctsna.ca

905-335-9000 ext. 303

Eric Goodman

Operations Manager

Eric.goodman@ctsna.ca

905-335-9000 ext. 223

Morson Group acquires North American based engineering/technical staffing and project companies

MORSON GROUP | Morson Group acquires North American based engineering/technical staffing and project companies
FEBRUARY 2018 | FOR IMMEDIATE RELEASE

MORSON GROUP ACQUIRES NORTH AMERICAN BASED
ENGINEERING/TECHNICAL STAFFING AND PROJECT COMPANIES

Morson Group is delighted to announce that it has acquired the Canadian parent company Strategic Infusion Inc. (SI). 

Strategic Infusion was founded by experienced recruitment professionals Rick Goodman and Neil Smith in 2005. Headquartered in Burlington, Ontario, it also has operations in the USA and Caribbean and core technical markets include nuclear and telecommunications. SI currently have over 400 contractors on assignment.

The acquisition includes SI’s four operating companies: in Canada, Commissioning & Technical Services (N.A) Ltd (CTSNA); in the USA, Commissioning & Technical Services (N.A) Inc (CTS US), Comtask Global Inc. (Comtask) and also MComm Solution of Puerto Rico Inc. (MComm).

Founded in 1969, the Morson Group is the UK’s leading technical recruiter and an engineering design and project management company with a global presence across engineering markets including rail, aerospace defence, nuclear and power, oil & gas, telecom, infrastructure and IT. With over 14,000 contractors on assignment and a group annual turnover over CAD$1.3 billion (£800million) the Group has 40 offices worldwide and is headquartered in Manchester, UK. The purchase strengthens Morson’s North American operations providing technical professional services in recruitment, consulting, turnkey projects and outsourcing. The exciting combination of SI and Morson will see the further development of a significant market leader with worldwide presence in nuclear and power, telecommunications, marine, aerospace, defence and other engineering sectors.

Ged Mason, CEO of Morson Group, comments: “There is a clear need for the talent and expertise in these sectors that we can source for our clients. The wider Group’s combined geographical presence will enhance reach and aid development of local personalized relationships with consultants, sub-contractors and clients and also provide the best possible continuity and variety of work assignments for our engaged contractor workforces”.

We are delighted that the SI team has joined the Morson Group family. SI, through CTSNA, has an extremely strong brand within Nuclear and Power and MComm/Comtask equally so in Telecom. Many of the staff at SI have long tenure with a wealth of experience and knowledge and the business shares similar values and culture with Morson. We look forward to offering our clients and contractors extended services and coverage as part of the enhanced Morson Group”.

Neil Smith, Co-Founder of SI comments:
“We connect technical skills and talent – people – with our client’s projects and deliverables, it’s what we do! Our priority was to find a partner whose core values assured continuity for our loyal customers and enhanced our offering”.

Rick Goodman, Co-Founder of SI, adds:
“Equally important to us was to identify a management team who share the same care and respect for the great employees who have contributed so much to our success, many of them for the majority of the company’s lifetime, we think we got a slam dunk with Morson!

Legal and financial advisors on the transaction were to Morson – Beyond Legal LLP, Blake, Cassels & Graydon LLP and Deloitte LLP. To SI - Duff and Phelps and Keyser Mason Ball LLP.

Morson Press Enquiries
James Kenealey
T: +44 (0)161 707 1516 E: james.kenealey@morson.com
Morson International | Adamson House, Centenary Way, Manchester M50 1RD

EDITOR’S NOTES:
Since 1969 Morson Group has provided the world with engineering recruitment and design that really makes a difference. The Group is made up of three main subsidiaries, Morson International, Morson Projects and Vital Human Resources, with several other operating companies. In 2017 the Group had a turnover in excess of £800million.

For more information about Morson Group, please visit: www.morson.com.

CTSNA Recognized for contribution to Bruce County Economy

Left: Mitch Twolan, Bruce County Warden, Middle: Neil Smith, President & CEO CTS North America, Right: Mike Rencheck, President & CEO Bruce Power

At the 2017 Canadian Nuclear Association (CNA) conference On Thursday February 23rd CTS North America was recognized for their contribution and commitment to the Bruce County regional economy.   The certificate was presented to our President Neil Smith by Mitch Twolan, Bruce County Warden and Mike Rencheck, President and CEO, Bruce Power.  For more information about CTS North America please take a look at our website: www.ctsna.ca 

CTSNA earned the Best of Staffing® Award for providing remarkable service quality in 2017

CTSNA earned the Best of Staffing® Award for providing remarkable service quality. Fewer than 2% of all staffing agencies in the U.S. and Canada earned the 2017 Best of Staffing Award for service excellence. Best of Staffing winners truly stand out for exceeding expectations and this award identifies the staffing industry's elite leaders in service quality.

Commissioning & Technical Services (N.A.) Ltd. (CTSNA)
WINS INAVERO’S 2017 BEST OF STAFFING®
CLIENT AND TALENT AWARDS

Earned by less than two percent of all staffing agencies in the U.S. and Canada

Burlington, ON – February 16th 2017 – Commissioning & Technical Services (N.A.) Ltd. (CTSNA), a leading recruitment agency in the Engineering & Technical field announced today they have won Inavero’s Best of Staffing® Client and Talent Awards for providing superior service to their clients and job seekers. Presented in partnership with CareerBuilder, Inavero’s Best of Staffing winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients and permanent and contract candidates they have helped place. On average, clients of winning agencies are 2.5 times more likely to be completely satisfied and talent of winning agencies are 3.6 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Award winners make up less than two percent of all staffing agencies in the U.S. and Canada who earned the Best of Staffing Award for service excellence.

“We have taken the last year to look at our systems, processes and people with a clear focus on continuous improvement. These survey results provide us with a new benchmark in which we can measure ourselves and strive to improve year over year.” CTSNA’s President & CEO Neil Smith said.
Focused on helping to connect people with the right job openings at Canadian companies, CTSNA received satisfaction scores of 8, 9 or 10 out of 10 from 94% of their clients and 91% of their talent, significantly higher than the industry’s average.

Eric Goodman, Operations Manager added “We would like to thank all of our clients and contractors for taking the time to provide us with this invaluable feedback. We are proud of our achievements thus far and are ecstatic about this award.”

"Staffing firms are giving top companies a competitive advantage as they search for talent in North America," said Inavero's CEO Eric Gregg. "The 2017 Best of Staffing winners have achieved exceptionally high levels of satisfaction and I'm proud to feature them on BestofStaffing.com."
About CTSNA

In working with CTSNA as your recruitment partner, expect a full-service recruitment process experience like no other. We are the comprehensive solution for scalable and customizable recruitment, staff augmentation and human capital consulting. We pride ourselves on our high-touch responsive model and unique approach to recruiting. Our company value proposition focuses on quality relationships, which lead to quality results.

About Inavero’s Best of Staffing


Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based completely on the ratings given to them by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.

Learn more and visit us at https://www.bestofstaffing.com/agencies/ctsna/ 

Client Testimonial

We have had a great working relationship with CTSNA and they are always prompt in how they support our requests.

October 21, 2016



Check out what other testimonials we have by visiting our page at https://www.bestofstaffing.com/agencies/ctsna/ or learn more about what CTSNA can offer you by visiting our site at www.ctsna.ca


Check out our jobs at: http://ctsna.ca/search-jobs

Job Seeker Testimonial

"Staff are efficient, friendly and I have never had a problem with pay . They were helpful when incorporating and provided useful information. Contract renewals [...]"



October 22, 2016

Check out what other testimonials we have by visiting our page at https://www.bestofstaffing.com/agencies/ctsna/ or learn more about what CTSNA can offer you by visiting our site at www.ctsna.ca

Check out our jobs at: http://ctsna.ca/search-jobs

Effective Interviewing: Tips for Candidates

Using the Star technique to shine at job interviews: a how-to guide

There are many types of interviews, from the free flowing to the formal, but one that you are likely to come up against at some point is the competency-based interview.

They're designed to make the job application process as objective as possible, removing any conscious or subconscious bias by the interviewer by asking each candidate the same questions. Some people feel this type of interview is more stilted – there can be less opportunity to build rapport. However, they are very common, especially in large organisations and the public sector, so it's worth refining your technique.

The questions will be driven by a competency framework that's required for the job. For example, a marketing executive may require problem-solving skills, or a job in customer services may require conflict management skills.

The interview questions tend to start with a variation of, "Tell me about a time when…" This may sound simple but, in the heat of the interview, it's easy to give an unstructured answer, miss out key details, or let the story peter to a halt.

One way of avoiding this is by using the Star acronym to structure your response. Here are two examples of how to implement the technique:

A candidate for a marketing executive role might be asked: "Tell me about a time that you solved a problem to a tight timescale." Here's how you could structure your response:

• Situation – set the context for your story. For example, "We were due to be delivering a presentation to a group of 30 interested industry players on our new product and Stuart, the guy due to deliver it, got stuck on a train from Birmingham."

• Task – what was required of you. For example, "It was my responsibility to find an alternative so it didn't reflect badly on the company and we didn't waste the opportunity."

• Activity – what you actually did. For example, "I spoke to the event organisers to find out if they could change the running order. They agreed so we bought ourselves some time. I contacted Susan, another member of the team, who at a push could step in. She agreed to drop what she was doing and head to the event."

• Result – how well the situation played out. For example, "Stuart didn't make the meeting on time but we explained the problem to the delegates and Susan's presentation went well – a bit rough around the edges but it was warmly received. Stuart managed to get there for the last 15 minutes to answer questions. As a result we gained some good contacts, at least two of which we converted into paying clients."

There are a few things to note with this response: it's important to speak in specific rather than general terms and quantify your success. In this example, we mentioned 30 delegates, the names of the people involved and quantified two contacts converted to clients. From a listener's perspective, this makes the story more interesting and they are more able to gauge your success. Nameless figures and undefined successes can make the answer less feel less convincing. Secondly, as there are likely to be many questions and interviewers have short attention spans, it's important to keep your answers concise: convey the maximum achievement in the minimum time. Finally, it's important to finish on a positive note so the overall impression is strong.

In a second example, a candidate for a customer services role is asked: "Describe a situation when you had to deliver excellent customer service following a complaint"

• Situation: "A customer rang up complaining that they'd waited more than two weeks for a reply from our sales team regarding a product query."

• Task: "I needed to address the client's immediate query and find out what went wrong in the normal process."

• Activity: "I apologised, got the details and passed them to our head salesperson, who contacted the client within the hour. I investigated why the query hadn't been answered. I discovered that it was a combination of a wrong mobile number and a generic email address that wasn't being checked. I let the client know and we offered a goodwill discount on her next order."

• Result: "The client not only continued to order from us but posted a positive customer service tweet."

Used at its best, the Star structure is invisible to the listener and it simply comes across as a well-articulated example. Create a bank of answers in this format in advance, so don't struggle to do it on the day and can make it appear as seamless as possible.